Refund Policy

All payments made on Snapora — including event plan activations, storage boost packs, and event renewals — are non-refundable by default, except in the specific circumstances described below.

Because the service is digital and access is granted immediately upon successful payment, we are unable to offer refunds once the service has been activated, storage has been allocated, or the event has been unlocked for photo uploads.

We strongly recommend using our free plan to evaluate the platform before making any purchase.

A full refund may be issued in the following cases:

• Duplicate payment — if you were charged more than once for the same order due to a technical error on our side or at the payment gateway. The duplicate charge will be fully refunded.
• Service not delivered — if payment was successfully collected but your event was not activated, or a boost pack's storage was not credited, within 24 hours of payment.
• Platform unavailability — if Snapora was entirely unavailable (not just degraded) for more than 48 consecutive hours during your paid event period, we will issue a pro-rated credit or refund at our discretion.

Refunds will not be issued for:

• Change of mind after payment and activation of the service.
• Events that were activated and used (photos uploaded), regardless of whether the event has expired.
• Boost packs that have been credited to your event's storage limit.
• Renewals after the renewal process has been completed and days have been added to the event.
• Events deleted by the organiser before the plan period ends.
• Accounts or events suspended or terminated due to violation of our Terms of Service.
• Payment failures or user-dropped transactions — no money is captured in these cases, so no refund is applicable.

If you believe you are eligible for a refund under Section 2, email us at support@snapora.photos within 7 days of the payment date with:

• Your registered email address
• The Cashfree order ID (visible in your payment confirmation email)
• A description of the issue

We will investigate and respond within 3 business days. If approved, refunds are processed via the original payment method and typically appear within 5–10 business days, depending on your bank.

Initiating a chargeback without first contacting us to resolve the issue is a violation of these Terms. If a chargeback is filed, we reserve the right to suspend your account pending investigation and provide evidence to the payment processor. Fraudulent chargebacks may be reported to appropriate authorities.

Payments are processed by Cashfree Payments, an RBI-authorised payment aggregator. Cashfree's own terms and refund mechanics may apply in addition to this policy. In the event of a technical dispute originating at the payment gateway, we will work with Cashfree to resolve it on your behalf.

We reserve the right to update this Refund Policy at any time. Changes will not apply retroactively to payments already made. The effective policy at the time of your purchase applies to that transaction.